Google Study: Video Impacts the Hotel Booking Journey

Last year, Google’s Industry Analyst for Travel Katy Galambos presented the findings of the 2014 Traveler Study in a one hour webinar. The data covered a wide range of topics, including mobile behaviors, inspiration, travel research, mobile behaviors, and family travel. But, we found that one of the more interesting segments of the webinar covered some findings with regard to travelers and online video engagement.

To save you some time on watching the whole webinar, here were some of the basic findings:

Most travelers don’t watch commercials.

When given the opportunity to fast-forward while watching TV programs, 78% of travelers choose to fast-forward. Even while watching live TV, over half of travelers choose to leave the room during commercial breaks. This indicates that traditional TV commercials are becoming less effective and delivering much less ROI. Galambos said, “When you look at Millennials, one of the reasons they say they don’t watch commercials is they don’t want to be sold to. I think that’s why storytelling is becoming so prevalent because it’s a much more subtle way to get your message across.”

97% of travelers who watch online video did so within the last month.

The Google study found that travelers are highly engaged in YouTube. Additionally, 35% of leisure travelers and 56% of business travelers engaged specifically in travel-related video activities within the past six months. Galambos said that in terms of use, many different types of travelers are going online and consuming video when they haven’t made purchase decisions yet. “For this reason, we encourage hotel marketers to expand their online video strategies. The idea is to try to be everywhere your target user is, to inspire them while they’re still in mindsets where marketing can be extremely effective,” she says.

Online videos are viewed throughout the travel planning process.

Google found that online travel-related videos are highly influential during the travel planning process. Among travelers who watched/commented on travel-related videos, 65% of watched travel-related video when choosing a destination, and 54% watched travel-related video when deciding on accommodations at a particular destination.

Online videos from brands are viewed by more than half of travelers.

Among those who watched/commented on travel-related video, 53% of leisure travelers and 64% of business travelers watched videos from brands like hotels, airlines, cruises, tours, etc. Galambos also noted that a hotel’s video strategy should diversify their strategies and include user-generated content. “Lots of different types of videos resonate very well among all types of travelers. But we do see a particular interest in videos from ‘people like me.’ User-generated videos are often perceived as more authentic,” she says.

Travelers and Online Video Engagement: The Key Takeaways

1. Online video is key for travel inspiration and planning.

People are inspired primarily by online resources, most especially through social and video sites, so it’s important that your hotel be represented on these sites. The good news is, video production isn’t as expensive as it used to be and there is an option for every budget.

2. Personal touches and storytelling are important to traveler engagement.

Travelers are engaging less and less with traditional marketing tactics like TV commercials. Your marketing department should take into account user behaviors, and engage with guests in a targeted way in order for marketing to be effective. Also, user-generated content is highly effective. Hotel marketers should have a strategy for leveraging the content that guests post online about their properties.

Want to learn more about how DMR Imaging can help you drive traveler engagement?

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